VVID OS (विविध) unifies physical cash counters, neighborhood volunteer captains, local merchants, and consumer marketplaces into a synchronized phygital ecosystem.
The vital human link. The Volunteer onboards neighborhood merchants, assists local households, automates ordering, and delivers orders to doorsteps with community trust.
Publishes products, flash deals, and live stock to neighborhood customers without commission gouging. Simply packs items for the mapped volunteer to fulfill.
Discovers trusted local stores, browses daily deals, orders via App or 1-Click WhatsApp, and receives doorstep delivery from their neighborhood volunteer.
Sub-second cashier checkout, thermal printing, multi-tier rates (R1/R2/R3), raw estimation slips, GST/CA accounting, and AI handwritten parchi OCR scan.
Full in-store billing register, barcode reader, shift cash drawer & AI parchi scan.
Rough estimation bills, fast wholesale negotiation quotes, and parchi slips.
Secondary counter monitor with real-time bill rows and dynamic UPI QR pay.
Zero-install web catalog with 1-Click WhatsApp Ordering for shoppers.
srvc.vvid.in cloud kernel, universal ledger, vendor portals & fleet dispatch.
Predictable pricing built for Indian retail. From independent mom-and-pop stores to high-volume multi-branch supermarket chains.
VVID OS (विविध - Vividh Omnichannel System) is an indigenously engineered retail operating system developed by M/S FOCUS I-TECH SOLUTIONS, registered in Solan, Himachal Pradesh, India.
Our mission is to arm neighborhood merchants, retail storekeepers, and independent delivery volunteers with enterprise-grade technology without burdensome commissions or high equipment costs.
Registered Office: M/S Focus I-Tech Solutions, Kiar, Solan, Himachal Pradesh, India - 173212.
VVID OS strictly respects business confidentiality and customer privacy pursuant to the Information Technology Act, 2000 and the Digital Personal Data Protection (DPDP) Act, 2023.
When operating on the Offline-Only tier, all store databases, sales records, and ledger entries reside exclusively on the merchant's physical terminal with zero external cloud replication or telemetry.
In online and multi-device modes, tenant databases are completely isolated with strict database-level sandboxing. We do not sell, rent, or monetize your store data, customer records, or pricing catalogs with any third-party advertisers.
Your business data belongs entirely to you. You maintain the right to export full accounting ledgers, GSTR-1 returns, and database snapshots at any time via DataVault.
By registering or using VVID OS, Smart POS Terminal, or the VVID Command Center, you agree to these Terms. M/S FOCUS I-TECH SOLUTIONS grants you a non-exclusive, non-transferable subscription license to operate the software within the bounds of your active subscription plan.
Each subscription tier includes a designated number of active concurrent checkout counters (e.g., Starter: 1, Basic: 3, Professional: 5, Enterprise: Unlimited). Operating additional concurrent terminals requires upgrading to the corresponding plan tier.
Monthly AI Assistant credits (OCR scanning, automated solvers, natural language analytics) are refreshed on a calendar month cycle according to the selected subscription plan. Monthly credits do not roll over to subsequent months unless explicitly recharged through an approved custom top-up pack.
While VVID OS provides automated DataVault local hot backups and remote cloud replication options, merchants are strongly advised to regularly download local offline archive snapshots.
These terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or related to the service shall be subject to the exclusive jurisdiction of the competent courts in Solan, Himachal Pradesh.
Every merchant account is entitled to evaluate VVID OS with zero upfront financial commitment upon registration. We encourage store owners to test offline billing, thermal printing, barcode scanning, and AI features before purchasing an annual license.
You may cancel your recurring SaaS subscription at any time through the merchant dashboard or by contacting support. Upon cancellation, your account will remain fully functional until the conclusion of the currently paid billing period.
Approved refunds will be processed via original payment method or direct NEFT/UPI bank transfer to the merchant's registered account within 5–7 business days.